Terms & Conditions

Welcome to Tiffin Seva. Please read the following Terms & Conditions carefully before using our services. By using our platform, both customers and vendors agree to follow these guidelines.

For Customers

All customers must make full payment in advance before starting their meal plan.
If you are not available at home or do not wish to receive food on any specific day, please inform your vendor in advance.
Payments are refundable only within 7 days from the start date (the refunded amount will be added to your wallet which you can further use in next monthly subscription). After 7 days, no refund will be processed.
If you take a gap or leave without informing, your missed days will not be adjusted or carried forward.
Responsibility for informing about meal gaps or leaves lies solely with the customer.
Customers should check their order and packaging at the time of delivery and report any issues immediately.

For Vendors

Vendors must ensure timely delivery of all tiffins as per the order schedule.
All food items should be fresh, properly packed, and hygienically prepared.
Vendors must respond to customer complaints quickly and resolve issues related to quality or delay.
Payments to vendors will be processed as follows:

Payment After 7 days of a successfull order, you will get the payment.
Comission There will be 10% comission on every kind of order so you will get 90% of the payment after 7 days of booking.

Vendors are responsible for maintaining service consistency and good customer communication.

General Rules

All users must use accurate contact and address details while registering.
Company is not responsible for any delay caused by traffic, weather, or unavoidable circumstances.
Any misuse or violation of these rules may result in suspension of services without refund.

Contact Information

For any issues or clarifications, please contact our support team: