1. Introduction

We, at Tiffin Seva (tiffin-seva.com), are committed to protecting your personal data. We collect information only to improve our service and never sell or misuse your data.

2. Information We Collect

• Account Information: Name, email address, phone number, password (encrypted), and delivery address.
• Order Information: Ordered items, order date, payment status, and delivery details.
• Payment Details: We do not store sensitive payment information such as full card numbers. All payments are processed securely by trusted third-party payment gateways like Razorpay or PayTM.
• Device & Usage Data: IP address, browser type, and analytics information to improve website experience.

3. How We Use Your Information

• To process and deliver your orders efficiently.
• To handle payments, refunds, and billing queries.
• To offer customer support and respond to your queries.
• To improve our services using feedback and analytics.
• To send important notifications, offers, or updates (unless you choose to unsubscribe).

4. Data Retention

We keep your personal data only as long as it is necessary for account management, legal obligations, or business operations. You may request account deletion at any time, and we will remove your data except where legally required.

5. Data Security

We follow strong security standards including HTTPS encryption and secure servers. However, no online platform is 100% secure; in case of any data breach, we will notify affected users immediately.

6. Cookies & Similar Technologies

We use cookies to maintain sessions and personalize user experience. You can control cookies via browser settings, but disabling them may affect some website features.

7. Third-Party Services

We use third-party services such as payment processors, analytics tools, and delivery partners. These services process your data under their own privacy policies. We partner only with trusted and secure providers.

8. Your Rights

You have the right to access, update, or delete your personal data. You may also request restriction of processing by contacting us directly.

9. Children’s Privacy

Our services are not intended for users under the age of 13. If we learn that a child’s data has been collected without parental consent, we will promptly delete it.

10. Policy Updates

We may update this Privacy Policy from time to time. Any major changes will be notified on our website or via email. Last updated: October 15, 2025.